Frequently Asked Questions

Where do I pick up my conference pass?

Sustain Ontario Staff will be at the Albion Room on October 26th from 5:30 pm- 8:30 pm for early registration. Stop by, say hi, have a drink, some local food and pick up your registration package!

Registration desk on Friday will be located in foyer outside of the Marion Hall Auditorium

Registration desk on Saturday will be located in the university centre AGORA

 

I am a Sustain Ontario member or supporter, how do I register?  Do members get a discount?

Sustain Ontario Members can register through the Bring Food Home online registration HERE.  There are separate items just for members, as they do receive a discount.  Please check your member dues level for information about conference discounts.

See what it means to be a Member for a benefits comparison chart.

 

I am a sponsor how do I register?

Sponsors have special registration items that are not visible on the main registration page and will be sent to you by Sustain Ontario early October. Sponsors, please send the names and email addresses of your attendees to bringfoodhome@sustainontario.ca to receive the registration information.

Feast tickets are not included in a Seeding Sponsors and so they should be purchased on the registration page if you would like to attend.   Please be in touch with us with any other questions or for assistance.

I am interested in applying for a bursary, how do I do that?

The bursary application is available here . Applications will be accepted until September 15th. Bursary applicants will be notified by September 18th of their status and will have until September 29th to register to receive early-bird registration pricing.

I would like to volunteer, who should I contact?

Volunteer spots are full now

I am paying by cheque, can I still register online?

Yes, just select the cheque payment option online then send a cheque payable to Sustain Ontario to:

Sustain Ontario,  44 Victoria St, Suite 502 Toronto, ON M5C 1Y2

To confirm your registration, cheque payment should arrive by October 6th.  Registration will not be confirmed until payment is received.

 

How do I print a receipt?

A receipt for your conference registration will be emailed to you as a confirmation once payment is received.  Please be in touch at bringfoodhome@sustainontario.ca with any questions.

What is your refund policy?

If a registrant is unable to attend Bring Food Home, he or she may send a substitute. If the substitute is not a member and member discounts were applied, the non-member fee will be required.

A full refund, minus a $25 administration fee, may be requested up to 72 hours before the conference, after which point registration is fully non-refundable. Requests should be made in writing to the Executive Director of Sustain Ontario via bringfoodhome@sustainontario.ca.

Registrants unable to attend may also request a full credit to the purchaser’s account to be applied to future Sustain Ontario event registrations. Credit requests must be sent in writing to the Executive Director of Sustain Ontario via bringfoodhome@sustainontario.ca at least 24 hours before the event.

It is the purchaser’s responsibility to ensure that they do not doubly register any attendee.

Have a question that isn’t answered here?  Send it along to bringfoodhome@sustainontario.ca