Frequently Asked Questions

UPDATED November 18, 2015

Where do I pick up my conference pass?

You can pick up your name tag and attendee package at the Welcome Reception on Nov. 19th or at the Registration Info Desk on Nov. 20-22.  Click here for Welcome Reception details.

The Registration Info Desk is open outside of the Radisson Hotel’s Palladium Ballroom North during the following times:

  • Friday, Nov. 20 from 7:30am-5:00pm
  • Saturday, Nov. 21 from 8:00am-5:00pm
  • Sunday, Nov. 22 from 8:00am-12:00pm

If you will be attending one of the tours, please ensure that you leave enough time to pick up your name tag before you board the bus.

Online registration is now closed. A limited number of passes will be available for purchase at the conference registration desk. We can only accept credit card payments for in-person registrations and ticket sales.

I am a Sustain Ontario member or supporter, how do I register?  Do members get a discount?

Sustain Ontario Members can register through the Bring Food Home online registration.  There are separate items just for members, as they do receive a discount.  Please check your member dues level for information about conference discounts.

Supporter Circle membership does not include conference discounts. See what it means to be a Member for a benefits comparison chart.

SO Membership 2015 fees chart

I am a speaker, how do I register? Do speakers get a discount?

Speakers can register through the Bring Food Home online registration. There are separate items just for speakers, as they do receive a discount. You will be asked to include the session you are speaking at when registering.

I am a sponsor or session coordinator, how do I register?

Sponsors and session coordinators have special registration items that are not visible on the main registration page and will be manually registered by Sustain Ontario staff in early October. Sponsors, please send the names and email addresses of your attendees to bringfoodhome@sustainontario.ca to be registered.

Feast tickets are not included in for Session Coordinators or Seeding Sponsors and so they should be purchased on the registration page if you would like to attend.   Please be in touch with us with any other questions or for assistance.

I am interested in applying for a bursary, how do I do that?

The bursary application is available online.  Applications will be accepted until October 9, though will be handed out on a rolling basis (it is in your best interest to apply early.) Bursary applicants will be notified by October 14th of their status and will have until October 16th to register to receive early-bird registration pricing.

I would like to volunteer, who should I contact?

Please be in touch with bringfoodhome@sustainontario.ca to let us know of your interest.  Volunteer spots are limited.

I am paying by cheque, can I still register online?

Yes, just select the cheque payment option online then send a cheque payable to Sustain Ontario to:

Sustain Ontario, 90 Croatia Street, Toronto, ON M6H 1K9

To confirm your registration, cheque payment should arrive by November 3, 2015.  Registration will not be confirmed until payment is received.

I would like to attend the Feast of Local Flavours, where/how do I buy a ticket?

Tickets to the Feast of Local Flavours are available online.  Note that Feast tickets are not included with any conference registrations and always need to be purchased in addition.

I would like to participate in the Farmer Training on Friday as well as the programming on Saturday and Sunday.  Do I have to purchase a Farmer Training pass in addition to a full conference pass?

No, the full conference pass (which includes Friday, Saturday, and Sunday programming) can give you access to the Friday Farmer Training.  You will be sent a confirmation email in October asking you to indicate which Friday programming you will take part in and that will be one option.

How do I select which tour I would like to participate in?

You will be sent an email in October asking you to indicate which Friday programming you would like to participate in.  You need to be registered for Friday (either Friday as a single day or a full conference pass) in order to participate in the tours.  Note: There will be an additional fee of $10 payable in cash upon departure for the Manitoulin Island tour.

How do I print a receipt?

A receipt for your conference registration will be emailed to you as a confirmation once payment is received.  Please be in touch at bringfoodhome@sustainontario.ca with any questions.

What is your refund policy?

If a registrant is unable to attend Bring Food Home, he or she may send a substitute. If the substitute is not a member and member discounts were applied, the non-member fee will be required.

A full refund, minus a $25 administration fee, may be requested up to 72 hours before the conference, after which point registration is fully non-refundable. Requests should be made in writing to the Executive Director of Sustain Ontario via bringfoodhome@sustainontario.ca.

Registrants unable to attend may also request a full credit to the purchaser’s account to be applied to future Sustain Ontario event registrations. Credit requests must be sent in writing to the Executive Director of Sustain Ontario via bringfoodhome@sustainontario.ca at least 24 hours before the event.

It is the purchaser’s responsibility to ensure that they do not doubly register any attendee.

Have a question that isn’t answered here?  Send it along to bringfoodhome@sustainontario.ca